{ August 7th, 2011 }

Love the customer service!

Print FriendlyPrinter friendly version

I love, love, love your brand.  You offer natural products at great prices.  I have used other quality moisturizers, but the slip of the leave-in is unlike anything I have experienced with any other product – even those that contain ‘cones.  I gave a small sample to one of my friends down here in the Virgin Islands and she was shocked by how moisturizing it is…

Your customer service is excellent.  I tried to order something and your website, like many others, charged international shipping rates instead of U.S. rates, even though the Virgin Islands is part of the U.S.  Instead of saying that you could not change it, ignoring my email or other negative response, you actually changed the rates on your website to the correct U.S. shipping rates.  That was phenomenal! Being erroneously treated as an intentional destination is one of the biggest gripes of people who live here, so that fact that you address my issue was not only shocking, but a superb response.  It took me a few months, but I eventually placed that order and have been very happy with Bear Fruit ever since.  Also, I later came to find out (from reading YouTube comments and various natural hair websites) that you have a reputation for providing excellent customer service :) -N.B.

Wow – what a great note! Thanks so much!

Tagged: > > >
Posted in Customer Testimonials ~

Comments are closed.