Returns & Order Cancellation

 

Before completing purchases, please read the following Return Policy.

 

Return Policy

Due to the nature of the ingredients in Bear Fruit Hair products, for the most part, all purchases made from Bear Fruit Hair are final. However, if you receive the wrong item, please contact us, and we’ll send the correct item your way.  Once a custom product has been made, even though not shipped, the purchase cannot be refunded. Once a standard formulation has been shipped, the purchase cannot be refunded. We will replace any defective product if it has not been used. Please ensure that you receive a return authorization from Bear Fruit Hair before sending any item back. We cannot accept returns for the reasons of not liking the scent, texture, appearance of a product, or a product not working as desired (customer results vary).Contact us with questions or issues with your product and we will do our best to assist.

 

Cancellation Policy

If you decide you need to cancel an order, it must be within two days of placing the order, or upon confirmation that we have not begun fulfillment of your order. Orders cannot be cancelled once we have begun fulfillment or have incurred costs for fulfillment of special/wholesale orders.